Why we picked it Buffer time only works if the fires eventually get smaller, and this piece is about exactly that: how to stop reactive work from permanently crowding out the important-but-not-urgent work that would prevent the next fire. It uses the iceberg model (events, patterns, structures, mental models) to push you past patching today's crisis toward the leverage points, tiered support, error budgets, incident retros, that quietly reduce how often you burn. It is the counterweight to just leaving slack: the slack absorbs this week's chaos, this frames the quadrant-2 work you pull into that slack on the calm weeks so next month has fewer emergencies.
How to break the cycle of firefighting
From LeadDev by LeadDev 9 min read
- Firefighting is a symptom of structure, not bad luck: fix the recurring pattern, not just today's incident
- Find leverage points (error budgets, tiered support, streamlined approvals) where a small change prevents many future fires
- Protect proactive quadrant-2 work by scheduling it before it becomes urgent, or urgent work will always win the day
