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Why we picked it Once you accept that not every bug earns roadmap time, you need a repeatable way to decide which ones do, and this piece lays out a concrete triage process for exactly that. Its most useful move is separating severity (how badly it breaks the system) from priority (how urgently the business needs it fixed), which is the distinction that stops a scary sounding but harmless bug from jumping the queue ahead of a real customer promise. Use it as a starting checklist and trim the steps to fit a small team.
Bug triage process: How to run it and what to prioritise
From Plane by Sneha Kanojia
- Severity and priority are not the same: a critical bug hitting five internal users can wait, while a cosmetic bug on the checkout page every customer sees may need fixing first.
- Every bug gets an explicit decision, an owner, and a next step, even when that decision is defer or will not fix, so nothing rots silently in the backlog.
- A short recurring triage rhythm (a few fifteen minute passes a week) is far cheaper than a quarterly backlog bankruptcy where the pile has grown unmanageable.