The Economics of AI Usage and What's Next For SaaS | Benedict Evans
Evans cuts through the hype with actual economics of what AI does to software buying decisions.
Watch on YouTube youtube.com →The math has flipped: AI coding tools have collapsed the cost of custom software, so a founder can now get a tool shaped exactly to their workflow for less than a year of SaaS subscriptions. Retool's own research found 35% of teams have already replaced at least one purchased tool with something custom-built, and small companies are quitting Salesforce for Claude-built CRMs. Buying still wins for commodity needs like email and payroll; building wins when the workflow is your edge or the SaaS forces you into its shape.
18 resources.
Evans cuts through the hype with actual economics of what AI does to software buying decisions.
Watch on YouTube youtube.com →The strongest counter-argument to rip-and-replace, so you build with open eyes.
Watch on YouTube youtube.com →YC on why the winning startups now automate internal functions with AI instead of hiring faster.
Watch on YouTube youtube.com →A YC partner's playbook for making build-not-buy the default from day one.
Watch on YouTube youtube.com →Isenberg's build-first operating philosophy, including where AI-built tooling replaces bought stacks.
Watch on YouTube youtube.com →A VC who funds both sides argues out loud where SaaS survives and where custom AI tools eat it.
Open a16z.com →Lemkin actually ran the experiment of replacing bought tooling and people with AI, and reports the messy truth.
Listen on Spotify open.spotify.com →Hard survey data on the shift: 35% of teams already replaced a bought tool with a built one, 78% plan to build more.
Open retool.com →The clearest framing of why non-engineers building their own software is a structural change, not a fad.
Open a16z.com →The written breakdown of the same case, with the operating model you can copy.
Open lennysnewsletter.com →The 4.5M-view post that named the movement making DIY internal software possible.
Open x.com →Reported cases, including a 55-person firm saving ~$100k/yr by replacing Salesforce with a Claude-built app.
Open tipranks.com →Concrete internal-ops use cases (approvals, onboarding, purchase orders) you can steal this week.
Open forbes.com →Legal, marketing, and finance teams building their own tools instead of filing tickets; proof it works beyond engineers.
Open claude.com →Sober, named case studies of AI-built software inside real organisations, not demo-ware.
Open itrevolution.com →Why the build-vs-buy answer is 'more software everywhere', with the nuance most hot takes miss.
Open a16z.com →The investor-grade argument for why bespoke tools now compete with application SaaS on cost.
Open a16z.news →Data on how solo and small founders are shipping their own software with AI leverage.
Open freemius.com →The same ground, over in Build the product, our Starting Up track.