Why we picked it This is the piece nearly every other CAC explainer is quoting from, so go to the source. Skok walks through how CAC, lifetime value, and the payback period actually relate, and gives you concrete targets (aim for LTV at least 3x CAC, and try to recover CAC within 5 to 12 months) so you can set a number before you have any real data. It is dense, but it is the honest founder-level breakdown, not a hype piece.
SaaS Metrics 2.0: A Guide to Measuring and Improving What Matters
From For Entrepreneurs by David Skok
- Your target is a ratio, not a single figure: lifetime value should be roughly 3x or more of what it costs to acquire a customer.
- Watch the payback period separately from the ratio: recovering CAC in under a year keeps you from bleeding cash while you grow.
- Before a single sale you can back into a target CAC from your expected margin and how long a customer is likely to stay.