eChai SF brought Bay Area founders to Zoom HQ for real-world debates on AI in GTM, from what’s hype to what’s working.

What was planned as two neat panels turned into a whirlwind of ideas, discussions, and insights. The air was buzzing with more energy than a Friday night concert.

The conversations went way beyond slides and soundbites. Speakers opened up about what’s really working in GTM and CX and how AI is shaking things up from the inside out. It felt less like a panel discussion and more like a backstage pass into the playbooks of builders, innovators, and leaders who are shaping this shift in real time.

A massive thank you to every speaker who brought their A-game on stage.

AI × CX Panel:
Harshita Banka - VP of Customer Experience Transformation, Infor
Rafael Godinez - Senior Manager of Customer Success, Zoom
Sangita Ray - Director of Customer Success, WRITER
Gaby Moran - VP of Cutomer Success Management and Experience, Workato

AI × GTM Panel:
Aquibur Rahman - CEO, Mailmodo
Jen Cheng - Founder, Arc and Amplify
Hitesh A. - Co-Founder, Breakout
Nalin Senthamil - Founder & CEO, Storylane

You all made the night unforgettable and left the room smarter, sharper, and hungry for more. And of course, a huge shoutout to everyone who showed up. You’re the heartbeat of this community and the reason it’s growing faster than we ever imagined. Gratitude also to Zoom (Ojus Save) for giving us the perfect stage and to eChai Ventures (Jatin Chaudhary) for always being the strong support behind the community.

If you weren’t in the room you missed the vibe, the rawness, the laughter, and the moments of “aha” that no LinkedIn carousel can truly capture. But don’t worry… this is just the beginning. The AI Shift has momentum and the next one will be even bigger.