Medstown Wants to Make Healthcare as Fast as Everything Else in Your Life

At eChai Startup Spotlight, we feature startups through conversations with their founders. In their own words, in their own voice. This is one of those conversations.

Medstown is a healthcare platform built out of Hyderabad that connects users to medicines, diagnostics, preventive healthcare, pet care, and elderly care through a network of local providers. Founded in 2022 by Syed Hussaini and Talib Askari, the company is live across 103+ pin codes in Hyderabad and expanding into Mumbai, Delhi NCR, Noida, and Bangalore. Medstown is incubated at T-Hub AIC, STPI, and Wadhwani Foundation. The team represented India in healthcare at Come Up Seoul 2025 in South Korea and was selected for the semi-final round of Shark Tank India Season 5.

We spoke with Syed Hussaini to hear the Medstown story.

What are you building and who is it for?

We are building Medstown, an AI-powered, asset-light healthcare platform. It connects users to medicines, diagnostics, preventive healthcare, pet care, and elderly care, all in one place. It is designed for people who need healthcare now, not later, and for local healthcare providers who want to grow digitally. At its core, Medstown is a bridge between citizens and their local healthcare ecosystem.

What does the journey look like so far?

We started Medstown in 2022 with a clear focus on solving medicine accessibility. The early phase was all about building trust with local pharmacies and getting the first few users onboard. The defining moments were when we saw repeat usage, strong partner adoption, and realised the problem was much bigger than just medicines. That led us to evolve into a broader healthcare platform, expanding into diagnostics, preventive care, and more.

What is the backstory?

This started from something deeply personal. My mother was bedridden for seven years, and during that time, I experienced firsthand how difficult healthcare access can be. There was no single solution that could help. Everything was fragmented, slow, and stressful. That experience stayed with me. It made me realise that healthcare is not just about availability. It is about timeliness. And today, people still struggle to get what they need when they need it. That is why I decided to build something where healthcare is available in minutes.

Tell us about the team.

We are a lean, execution-focused team driven by a strong understanding of ground realities. While we operate asset-light, our strength lies in building deep partnerships with pharmacies, hospitals, and healthcare providers. Each member of the team brings a mix of product thinking, operational execution, and ecosystem building, which is critical in a complex space like healthcare.

Walk me through the product. I am using Medstown for the first time. What happens?

You open the Medstown app on Android or iOS and search for what you need. Medicines, diagnostics, or any healthcare service. The platform intelligently connects you to nearby verified providers. You can upload prescriptions, place orders, or book services, and everything is fulfilled quickly, often within minutes. The experience is designed to be simple, fast, and reliable, especially in moments when time matters most.

[Demo video]

Where are you today in real numbers?

We are currently delivering in 103+ pin codes in Hyderabad and expanding into multiple pin codes in Mumbai, Delhi NCR, Noida, and Bangalore with a growing network of pharmacy partners and healthcare providers. Our focus has been on building strong fundamentals. Consistent usage, reliable fulfilment, and high partner retention. As we scale, we are seeing increasing adoption from both users and local businesses.

What is one thing you understand about this market that most people have not figured out yet?

Most players are trying to centralise healthcare. We believe healthcare works best when it stays local but becomes digitally enabled. The real opportunity is not in replacing local providers. It is in empowering them with technology and demand. That is where the long-term value lies.

What is the biggest bet you are making right now?

Our biggest bet is that healthcare will move towards instant access, just like other categories have. If this plays out, Medstown becomes the default platform people turn to for any healthcare need. From medicines to preventive care, and soon healthcare-focused D2C brands, all within minutes.

Someone finishes reading this. What do you want them to do?

If you are a user, experience Medstown and see how fast healthcare can actually be. If you are a healthcare provider, partner with us and grow your business digitally. We are building this ecosystem together.

What kind of help would move the needle right now?

Strategic partnerships with hospitals, diagnostics, D2C healthcare brands, and healthcare providers. Expansion support into new cities. Investors who understand long-term healthcare infrastructure plays. And strong operator talent across growth, operations, and partnerships.

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Do check out Medstown at medstown.com and follow their journey on LinkedIn, Instagram, YouTube, Facebook, and X. If what Syed and the team are building resonates with you, reach out to them directly. The eChai community is at its best when the right people find each other.