With over 7.3 years of extensive experience in operations management within the telecommunications sector, I am passionate about driving customer satisfaction, optimizing processes, and leading high-performing teams. I have a proven track record in customer lifecycle management, strategic planning, and business operations, consistently delivering exceptional results.

At Atria Convergence Technologies (ACT), I led a team of over 100 employees, developed targeted retention strategies, and secured significant revenue streams by addressing customer needs promptly. My efforts resulted in a substantial reduction in customer churn and improved operational efficiencies.

During my tenure at Reliance Jio Infocomm Ltd., I played a pivotal role in launching over 6,300 Company-Owned Company-Operated (COCO) stores, generating substantial revenue through strategic activations and digital sales initiatives. I also launched the Assisted Sales Platform (ASP) across stores and orchestrated the successful Jio Phone Next launch, achieving remarkable sales figures. Additionally, I led an 8-member Operations Centre team, resolving nationwide queries through root cause analysis.

My leadership style is centered around fostering a culture of performance excellence and continuous improvement. I thrive in dynamic environments, leveraging my analytical mindset and strategic thinking to drive operational excellence. I am adept at collaborating with cross-functional teams and aligning operational goals with organizational objectives.

I am now looking to bring my extensive expertise in operations management, customer satisfaction, and strategic planning to new challenges and opportunities.