How do I set up an AI support chatbot that actually resolves tickets instead of just annoying customers?

Gorgias and Intercom's Fin are the two serious options once you're on a real helpdesk, both plug into your order data so the bot can answer 'where's my order' instead of deflecting to a form, and both claim 60-75%+ automated resolution, though your real number depends entirely on how well you feed it your actual policies. Don't launch it silently: tell customers upfront they're talking to a bot, give an easy 'talk to a human' exit, and audit transcripts weekly for the first month, a bot that confidently states the wrong return policy does more damage than no bot at all.