We plan to bring eChai across 100 cities in India. It starts with eChai Startup Demo Day on 26 September, all in person. 13 cities confirmed, 1003 founders registered. Any city that reaches 20 interested founders is on too. See your city
Operations, shipping & CX

Customer support & CX

Support that creates repeat buyers, not tickets.

Level All Beginner Intermediate Advanced
Market All India Global
Who's asking Everyone Aspiring Brand Builder Maker / Artisan Just-Launched Founder Scaling Brand Omnichannel Operator Product Person

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Should I use AI chatbots or AI agents for support, and where should a human take over? Yes, but scope it narrowly at first, AI agents are genuinely good at resolving routine, structured queries (order status, return eligibility, sizin... Advanced 4 resources →
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