How do I turn my first 100 customers into a base that keeps buying and referring others?
Put every one of your first 100 buyers on a WhatsApp broadcast list or small community from day one - Indian D2C brands with 90%+ WhatsApp open rates use this to announce restocks, get feedback, and quietly seed referrals long before they can afford a CRM. Give the first 100 something the next 1,000 won't get - a founder thank-you note, early access to the next drop, a discount code that's genuinely theirs to share - so being an early customer feels like status, not just a transaction. This is close to the exact playbook Wakefit ran before it had any paid marketing muscle.
Go deeper
3 resources, 3 India-specific, 3 link-checked.
🎧 Podcast
✓ Link checkedIndiaFreeBeginner
A founder who scaled from a small mobile-accessories brand to a bootstrapped giant, talking about what actually worked in the resource-starved early days rather than post-hoc PR polish. Useful for calibrating how unglamorous the road from first 100 to first 100,000 orders really is.
A founder-voice, long-form account of how Wakefit's early demand testing and customer conversations actually happened, useful for hearing the judgment calls behind the case-study version of the story.
Explains exactly why moving every early buyer onto a WhatsApp broadcast list matters for repeat orders in India, given the open-rate gap versus email - the tactical piece that turns "first 100 customers" into "customers you can actually reach again."
