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Yasser Elsaid built Chatbase on his own after ChatGPT came out in late 2022, and has never raised venture money. It reached $8 million in yearly revenue with a team of 18, eleven of them engineers. Backstage is the part you talk to: you ask the support agent what is driving tickets and change how it answers, in plain English, from Slack, iMessage or the Chatbase dashboard.
Yasser Elsaid
Announcing @Chatbase Backstage: a control center for managing your AI customer support agent.
Talk to your agent like a teammate to understand what's driving support tickets, update how it responds, deploy new Procedures, and manage workflows in plain English.
Backstage is available on iMessage, Slack, and the Chatbase dashboard, so you can manage your customer experience from wherever you work.
Yasser Elsaid's post on X, curated on eChai
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