Apologies - something very clearly went wrong here. We've already begun investigating, and some very early results: * Any AI responses used for email support are now clearly labeled as such. We use AI-assisted responses as the first filter for email support. * We've made sure this user is completely refunded - least we can do for the trouble. For context, this user's complaint was the result of a race condition that appears on very slow internet connections. The race leads to a bunch of unneeded sessions being created which crowds out the real sessions. We've rolled out a fix.
Curated from news.ycombinator.com · 16 April 2025 →
Cursor users started being logged out when they moved between machines. They asked support why, and a bot signing itself Sam told them Cursor was now limited to one active session per subscription. No such policy existed; the logouts were a session bug. Developers work across a laptop and a desktop as a matter of course, so the invented rule read as a product decision aimed at them, and it travelled through Reddit and Hacker News as one before anyone at the company saw it. Some cancelled. This is the reply from a Cursor cofounder in the Hacker News thread. The fix that matters is the first bullet: the answers had not been labelled as machine-written, so nothing about the reply told the reader how much weight to put on it.
