Virgin Money's post, curated on eChai

Founder Notes

Curated from finance.yahoo.com · 29 January 2025 →

A customer asked Virgin Money's chatbot whether he could merge his two Virgin Money ISAs. The reply above is what he got, because the profanity filter had flagged the bank's own name. He posted the screenshot, the bank apologised in the replies and said the assistant involved was an older one. It is the smallest failure on this page and it is here on purpose: no model hallucinated, no data left the building, nobody was defrauded. A word list written by somebody who did not check it against the company's own brand went into production and scolded a customer for saying the name on the card. Most AI failures inside a company will look far more like this than like anything else filed here.

Virgin Money

Please don't use words like that. I won't be able to continue with our chat if you use this language.

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Vaibhav Srivastav is at OpenAI, and was at Hugging Face before that, so this is written from inside the team that shipped the model. The five lines in the middle are the part to keep: what to change in your own prompts and AGENTS.md now that Astra follows instructions more closely than the model before it.

Vaibhav (VB) Srivastav 14h

GPT-6 Astra is now available to all Pro, Enterprise and Business Premium users in ChatGPT Work and Codex. It’s also live in the API.

It's a phenomenal model and I love every second working with it!

Astra follows instructions more closely, so revisit your prompts and skills:

> Make “can you…” mean “do it”: finish authorised work and prepare a reviewable result before seeking approval.

> Audit AGENTS.md and skills. Ask it to identify the exact file and rule blocking progress. Prioritise your request over skill guidelines.

> Specify short paragraphs, plain language and phrases to avoid.

> Ask for subagents on independent work when it improves speed or quality.

> Run relevant checks. Repeat or expand only for changes, failures or unresolved concerns.

To push it to it's limits, I gave it a prompt to build a real-scale video fly through of nürburguring track in blender and it did not disappoint!

Enjoy! ✨
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Miguel Ángel is a product engineer at HeyGen, and HyperFrames is HeyGen's own product, so this is the model being used on the thing he builds all day.

Miguel Ángel 15h

Astra is too good making @HyperFrames_ videos!
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Shikhar 15h

Astra is so cracked at Blender.

You can literally one-shot game assets with it.

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