Telecommunications workers are calling for government restrictions on the use of artificial intelligence in the sector, suggesting the technology is being used to monitor workers and disguise the accents of overseas call centre workers. [...] Workers' alliance says companies can use artificial intelligence to 'mislead Canadians'
Every other case under this heading is a company describing people as software. This is the same misrepresentation running the other way: speech-to-speech models applied in real time to offshore call centre agents so that a customer hears a Canadian accent. The union raising it, Unifor, is asking for legislation. Nothing about the work changes, and neither does who is doing it, which is what makes it worth filing beside Builder.ai and Nate rather than in a labour column: in all four cases the technology is deployed on the boundary between a person and a system, so that a customer or an investor cannot tell which one they are dealing with. The direction of the lie is the only thing that differs.
