Max Weinbach's post on X, curated on eChai

This is kind of cool with dots

I got a little bit sick in Hawaii and after an 8 1/2 hour delay last Monday, the idea of flying to San Francisco for Dev Day was simply not happening (I appreciate the invite OpenAI, it was just too much all like 5 days before)

But I had dots go cancel my non-refundable hotel and flight and try to get me a refund. It emailed the hotel, who didn’t respond. After 2 days it decided to email the general manager of the hotel and request it, then got the GM to approve the cancellation with no fee. It noticed there was a $210 charge on my card after the GM agreed, so it followed up to ask why for me.

It also submitted a request with Delta for me, citing the 8.5 hour delay and saying the idea of getting on a plane after that was brutal and requesting an exception. I got a call an hour ago from support saying they’ll approve the request and do a full refund.

Couldn’t make it to Dev Day, but it still got me a full refund on 2 non-refundable bookings.