Podcast · 49 min

Customer Success at Notion: Monica Perez on Product-Led CS

Monica Perez · Grow & Tell Free Advanced

Customer Success at Notion: Monica Perez on Product-Led CS

Notion has far more customers than CSMs, so its head of customer success has to cover the long tail with product and programs. She explains where a human is worth it and where it is not.

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The question it answers

  1. How do the best teams cover a long tail of customers without a CSM per account?

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