Podcast · 16 min

How to make QBRs interesting? CS Community India Podcast Series #2

As Far As I Know Free Intermediate India

The question is literally how to stop a QBR being a waste of the customer's time, and this is Indian CS practitioners swapping what made customers lean in versus check out. Practical and quick.

The question it answers

  1. How do I run a QBR that the customer does not find a waste of time?

Read with it

  1. Nine chapters covering the QBR structure, the common mistakes (generic content, dwelling on the negative) and how to keep... Gainsight Article · 9 chapters The Essential Guide to Quarterly Business Reviews (QBRs) Gainsight
  2. The most complete breakdown of what goes into a health score: which four to six categories to weight, how to segment scores by... Gainsight Article · 12 min read Customer Health Score Explained: Metrics, Models and Tools Gainsight
  3. Shows what a productised CS play looks like when written down for a whole team: a named motion, tied to a product stage, with... The GitLab Handbook Article · reference Customer Success Playbooks The GitLab Handbook
  4. A seven-step method for building relationships beyond one contact. It is written for new deals but the mechanics are identical... Highspot Article · 11 min read Multithreading in Sales: The B2B Selling Framework Jessica Hitchcock
eChai Partner Brands The partnership →