Video · 75 min

[WEBINAR] Reduce 7 Types of Churn in 90 days

CustomerSuccessBox Free Advanced India

[WEBINAR] Reduce 7 Types of Churn in 90 days

The premise matches the short answer exactly: treat churn as several different problems, because the fix for one type does nothing for another. Structured as a 90 day plan, which is the shape a leader needs when churn is suddenly a top three goal.

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The question it answers

  1. Our churn got noticeably worse this year. How do I run the fix as a leader?

Read with it

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  2. Walks through building the cohort table itself, and separates acquisition cohorts from behavioural cohorts, which is the... Chargebee Article · 12 min read How to Conduct Churn Rate Cohort Analysis to Improve Retention Shaoli Paul
  3. Unfashionable and effective: name an owner per customer, segment CS by customer size, do not close deals you cannot support,... SaaStr Article · 8 min read 11 Basic Tips to Lower Your Churn Rate Jason Lemkin
  4. An actual interview script, twelve sections deep, designed to get past 'it was too expensive' to the real reason. This is the... Klue Article · 12 min read How to Conduct Customer Churn Interviews: Step-By-Step Guide Adam McQueen
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