Podcast

Can AI Agents Finally Fix Customer Support?

a16z · a16z.com

A concrete before-and-after of chatbots vs agents in the function founders know best.

Open on a16z.com ↗

It answers 2 questions

  1. Why can AI now handle most support tickets, and should it?
  2. Why would a founder use agents instead of a chatbot or automation?

Read with it

  1. Anthropic's honest advice on when NOT to build an agent is the best filter you will find. anthropic.com Guide Building Effective AI Agents (workflows vs agents) Anthropic
  2. Lays out the six behaviors that separate a real agent from an ordinary AI tool. lennysnewsletter.com Podcast Make product management fun again with AI agents Lenny's Podcast (Hamza Farooq, Jaya Rajwani)
  3. Video What's next for AI agentic workflows Sequoia Capital / Andrew Ng
  4. The thread that made agentic the word of the year, with the reasoning attached. x.com Thread Andrew Ng: agentic workflows will drive massive AI progress Andrew Ng
  5. Explains the shift from chat to action: AI stops being something you ask and starts doing. podcasts.apple.com Podcast Big Ideas 2026: The Agentic Interface a16z
  6. Lemkin explains why agents, not email automation, changed SaaStr's economics. therevenueleadershippodcast.com Podcast Replacing Your Sales Team with AI Agents The Revenue Leadership Podcast (Jason Lemkin)
eChai Partner Brands The partnership →