Podcast
Transforming Customer Service through Company Agents, with Bret Taylor
No Priors (Sarah Guo and Elad Gil) · open.spotify.com
The Sierra founder on where agents genuinely outperform, from thousands of deployments.
The question it answers
Read with it
- The most-cited engineering post on agents: five workflow patterns and when a true agent is warranted. anthropic.com Guide Building Effective AI Agents Anthropic
- OpenAI's distilled deployment lessons: use-case selection, guardrails, and orchestration patterns. openai.com Guide A practical guide to building agents OpenAI
- The manifesto that successful agents are mostly well-engineered software with LLM sprinkled at key points. github.com Guide 12-Factor Agents: principles for production LLM software Dex Horthy (HumanLayer)
- A working engineer's decision criteria with cost and reliability tradeoffs spelled out. towardsdatascience.com Article A Developer's Guide to Building Scalable AI: Workflows vs Agents Towards Data Science
- Short and sharp: if the steps are known in advance, a workflow wins on every axis. redis.io Article AI Agents vs Workflows: When to Use Each Redis
- A neutral reference explainer to align your team on terminology before the build debate. promptingguide.ai Guide AI Workflows vs AI Agents Prompt Engineering Guide (DAIR.AI)
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