Guide
What is AI resolution rate and how to measure it
Zendesk · zendesk.com
Defines a real resolution (accurate, complete, no follow-up) so you don't ship a bot that fakes its own metrics.
The question it answers
Read with it
- The landmark ruling every founder should know: you are legally liable for what your bot invents. forbes.com Article What Air Canada Lost In 'Remarkable' Lying AI Chatbot Case Forbes (Marisa Garcia)
- The Cursor incident as a business story: one hallucinated policy, hours of silence, real cancellations. fortune.com Article A customer support AI went rogue, and it's a warning for every company Fortune
- The technical blow-by-blow, including the fix Cursor shipped: labelling AI responses as AI. theregister.com Article Cursor AI support bot hallucinated its own company policy The Register (Thomas Claburn)
- The neutral, sourced record of the incident, good for internal postmortem-style learning. incidentdatabase.ai Article AI Incident 1039: Anysphere AI Support Bot Invents Login Policy AI Incident Database
- Runnable input/output guardrail patterns, including the accuracy-latency-cost tradeoffs. developers.openai.com Guide How to implement LLM guardrails OpenAI Cookbook
- A concrete notebook for building a hallucination checker in front of customer-facing answers. developers.openai.com Guide Developing Hallucination Guardrails OpenAI Cookbook
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