Template

24 User Interview Questions you can use (free template too!)

Joshua Tabansi · Indie Hackers Free Beginner

A ready made list of open, past behavior questions you can literally bring into your next call, grouped so you're not scrambling to think of a follow up mid conversation. It's not original theory, it's a working document, which is exactly what you want five minutes before a call. Use it as a starting script and cut what doesn't fit your product.

  • Have a bank of past behavior questions ready so you're not improvising under pressure.
  • Group questions by theme, current process, workarounds, cost, so the conversation flows naturally.
  • A template is a starting point, drop any question that starts to feel like you're fishing for validation.
Open on indiehackers.com ↗

It answers 2 questions

  1. How do I talk to customers without them just telling me what I want to hear?
  2. What questions should I actually ask in a customer interview?

Read with it

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  2. A YC partner turns 'talk to users' into a repeatable 5-question interview script you can use this afternoon. It's The Mom Test... YC Startup Library Video · ~25 min How to Talk to Users Eric Migicovsky (YC / founder of Pebble)
  3. A short, practical field guide to customer discovery: who to talk to, how to find them, and how many. Pairs perfectly with The... talkingtohumans.com Book · ~80 pages (free PDF available) Talking to Humans Giff Constable
  4. Ash Maurya, author of Running Lean, argues you can always find how a customer solves a job today, and that existing workaround... LEANFoundry Article · About a 10 minute read Find Better Problems Worth Solving with the Customer Forces Canvas Ash Maurya
  5. A deep conversation on why direct questions fail and how story-based interviews surface real behaviour. Torres names the common... Lenny's Newsletter Podcast · ~75 min Teresa Torres on how to interview customers Lenny Rachitsky and Teresa Torres
  6. A hands-on companion to The Mom Test with more structure on who to talk to and how to run the process. Alvarez is strong on... Cindy Alvarez Book · ~240 pages Lean Customer Development Cindy Alvarez
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