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Customer Service Benchmarks: What Ecommerce Brands Actually Achieve

Gorgias · Gorgias Blog Free Intermediate

Gives real, aggregated ecommerce benchmark numbers rather than made-up 'best practice' targets, the most useful sanity check for whether your team's response times are actually competitive.

• Response-time and resolution benchmarks differ meaningfully by ecommerce category
• Benchmarks are drawn from real aggregated ecommerce support data, not theory
• Useful as a recurring quarterly check, not a one-time read