Let the product sell
Activation and onboarding
Getting a stranger from signup to their first real win, fast enough that they come back tomorrow.
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Slack's onboarding gets copied constantly. What is it actually doing, step by step?
Signup is three steps and asks almost nothing, then the teaching happens inside the real product rather than in a tour on top of it. Slackbot sends...
How do the best teams run activation as a continuous programme rather than a one-off project?
They hold the metric definition still for a year and change everything else. A standing weekly cycle, one clearly stated hypothesis per experiment,...