Let the product sell
Activation and onboarding
Getting a stranger from signup to their first real win, fast enough that they come back tomorrow.
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Activation has been flat for three quarters despite a lot of experiments. How do I diagnose that as a leader?
Flat activation with busy teams almost always means you are optimising the wrong half of the funnel, and the usual cause is upstream: the people ar...
Who should own activation: product, growth, or customer success?
One team owns the number and everyone else owns an input. In practice the growth team should own activation because they can ship changes to the si...
How do I set an activation target the whole company will actually rally behind?
Pick a target you can defend from data rather than one that sounds ambitious. Start from your current rate and the benchmark spread, which puts goo...