Let the product sell
Activation and onboarding
Getting a stranger from signup to their first real win, fast enough that they come back tomorrow.
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How do I pick one activation metric when the product supports five very different use cases?
Do not force one event. Model activation in three stages instead, setup, aha and habit, and let the aha event differ by use case while setup and ha...
How do I cut time to value when the product genuinely needs setup work before it does anything useful?
Invert the order. Instead of configure everything then use the product, give people a working demo environment with realistic sample data so they s...
I have a backlog of 30 activation ideas and no way to rank them. How do I decide what to build?
Rank by where the drop-off is largest, not by how clever the idea is. Break the path from signup to activation into every discrete step, count how ...
How do I convert more trials without turning the product into a nagging upgrade prompt?
Tie every prompt to something the user just did. A message that appears because someone hit a limit, finished a project, or invited a third colleag...