Close deals and price right
Pricing and packaging
What to charge, what to charge for, how to package it, and how to change it later without losing people.
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What is a value metric and why does everyone say it matters more than the number?
A value metric is the thing you charge for: a seat, a thousand API calls, a gigabyte, a transaction, a resolved ticket. Patrick Campbell's line is ...
How do I design tiers so buyers pick the right plan and grow into the next one?
Good, better, best works for about two thirds of SaaS companies because it makes the choice easy, so start there unless you have a strong reason no...
How do I find out what customers will actually pay without just asking them?
Asking "what would you pay" gets you a polite fiction, so use structured methods instead. Van Westendorp gives you a sensible range, Gabor-Granger ...
How do the best companies raise prices without losing customers?
They change price alongside a visible change in value, they tell people early, and they stage it. Grandfather existing customers for a defined peri...
AI is breaking per-seat pricing. What are the best companies charging for now?
The direction of travel is away from seats and towards usage and outcomes, because when software does the work, charging per human is charging for ...