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How do I find out what customers will actually pay without just asking them?

Asking "what would you pay" gets you a polite fiction, so use structured methods instead. Van Westendorp gives you a sensible range, Gabor-Granger and multiple price lists test specific points, and discrete choice analysis tells you what people trade off, which is usually the most useful thing you can learn. Run these on real buyers in your segment, not on everyone. Alongside the survey work, mine what you already have: how often you win on price, how fast deals close at different price points, what people actually use. And run pricing as a habit rather than a project. A one percent improvement in price can move profit by a lot more than one percent, which is why the best teams revisit it every couple of quarters.

Go deeper

4 resources, 1 India-specific, 4 link-checked.

📰 Newsletter
✓ Link checked Freemium Advanced

Four actual research methods (Van Westendorp, Becker-DeGroot-Marschak, Gabor-Granger, discrete choice) explained well enough to run one yourself, with templates. This is the answer to "how do I find willingness to pay without asking people what they would pay".

The ultimate guide to willingness-to-pay

From Lenny's Newsletter by Kristen Berman long read

  • McKinsey's number: a 1 percent improvement in pricing can raise profits by up to 11 percent.
  • Of 60 software companies surveyed, half had never run a pricing study and only a quarter had A/B tested price.
  • Van Westendorp is everywhere in blog posts but used by only 8 of those 60 companies.
  • Hypothetical answers inflate: a donation study drew 310 dollars real versus 780 dollars pledged.
Open lennysnewsletter.com
📄 Article
✓ Link checked India Free Intermediate

Segments Indian pricing properly (metro enterprise, Tier 1 SME, Tier 2 and 3 SMB) with the discount each expects, and says the quiet part out loud: budget for a 20 to 30 percent negotiation on almost every Indian deal and set list price accordingly.

Pricing and Packaging Strategy for GTM Success: Framework for SaaS Markets

From upGrowth by Amol Ghemud long read

  • Indian B2B SaaS buyers typically pay 50 to 70 percent less than US or EU buyers for the same product.
  • A 20 to 30 percent discount is the standard expectation, so set list 30 to 40 percent above your target price.
  • Keep 3x to 5x between tiers: 2x and nobody upgrades, 10x and the jump is unbridgeable.
  • Indian SaaS with healthy unit economics gets 30 to 40 percent of revenue from expansion.
Open upgrowth.in

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The same ground, at another level

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