Doing the work

How do I find out what customers will actually pay without just asking them?

The short answer

Asking "what would you pay" gets you a polite fiction, so use structured methods instead. Van Westendorp gives you a sensible range, Gabor-Granger and multiple price lists test specific points, and discrete choice analysis tells you what people trade off, which is usually the most useful thing you can learn. Run these on real buyers in your segment, not on everyone. Alongside the survey work, mine what you already have: how often you win on price, how fast deals close at different price points, what people actually use. And run pricing as a habit rather than a project. A one percent improvement in price can move profit by a lot more than one percent, which is why the best teams revisit it every couple of quarters.

Go deeper, your way

3 hand-picked resources, 1 India-specific, 3 link-checked. Pick how you want to dig in.

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✓ Link checked Freemium Advanced

Why we picked it Four actual research methods (Van Westendorp, Becker-DeGroot-Marschak, Gabor-Granger, discrete choice) explained well enough to run one yourself, with templates. This is the answer to "how do I find willingness to pay without asking people what they would pay".

The ultimate guide to willingness-to-pay

From Lenny's Newsletter by Kristen Berman long read

Open lennysnewsletter.com

The same ground, at another level

How pricing and packaging reads from a different seat.

People also ask

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