Article

Measuring your Net Promoter Score

Bain & Company · netpromotersystem.com Free Beginner

The originators' own page on NPS: the percentage of promoters (scores of 9 or 10) minus the percentage of detractors (0 to 6).

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The question it answers

  1. How do I collect customer feedback, and which tools help?

Read with it

  1. An actual interview script, twelve sections deep, designed to get past 'it was too expensive' to the real reason. This is the... Klue Article · 12 min read How to Conduct Customer Churn Interviews: Step-By-Step Guide Adam McQueen
  2. Google's free form builder. Enough for most early feedback surveys, with answers landing in a Google Sheet. google.com Tool Google Forms Google
  3. Tally's own pricing page: unlimited forms and submissions free; Pro at $24 a month removes branding. tally.so Tool Tally pricing Tally
  4. Typeform's pricing page, with a free plan to try its one-question-at-a-time surveys before upgrading. typeform.com Tool Typeform pricing Typeform
  5. SurveyMonkey's own pricing page in rupees: team plans from Rs 1,550 a user a month, starting at 3 users and billed annually. surveymonkey.com Tool SurveyMonkey pricing SurveyMonkey
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