Video · 20 min

The Playbook to Boosting Net Retention (Quickly) with Terminus's CEO | SaaStr Software Community

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The Playbook to Boosting Net Retention (Quickly) with Terminus's CEO | SaaStr Software Community

A CEO listing the specific moves that lifted net retention rather than the metric theory, which is what you need when you are trying to walk 100 percent up towards 120. Twenty minutes, no filler.

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The question it answers

  1. How do I move net revenue retention from around 100 percent to 120 percent?

Read with it

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  2. Involuntary churn is 20 to 40 percent of total churn for most subscription businesses and nobody owns it. This is the most... Chargebee Article · 15 min read 23 Ways to Reduce Involuntary Churn Zaid Assadi
  3. Argues churn is the sum of unmet expectations across the whole journey, not a cancellation-page problem, and pushes for a churn... Chargebee Article · 11 min read Winning Revenue Growth With a Retention-first Mentality Arijit Bose
  4. The Gainsight CEO on why CS should own an NDR number rather than just a churn number, including the idea of giving every CSM... Gainsight Article · 8 min read 8 Things I Learned from Dave Kellogg About Net Dollar Retention Nick Mehta
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