Article · 4 min read

TRAI tightens rules against spam, introduces provision of stricter penalties

Storyboard18 Free Beginner India

A short news report of TRAI's February 2025 amendment to the telecom commercial communication rules, which govern every promotional call and SMS a sales or marketing team in India sends.

  • Telemarketers can no longer use ordinary ten-digit numbers: promotional calls go on the 140 series and service and transactional calls on the new 1600 series.
  • Action against an unregistered sender now starts at five complaints in ten days, and operators must act within five days.
  • A first violation bars outgoing services on all of the sender's telecom resources for 15 days; a repeat disconnects them for a year and blacklists the sender.
  • Customers can now complain up to seven days after receiving spam, up from three.
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The question it answers

  1. We buy contact lists and run outbound in India. What do the DPDP rules and TRAI's spam rules change for us?

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