Podcast · 28 min

What to do when your champion LEAVES! | The Customer Success Hotline #1

Kristi Faltorusso and Stino Verhelst · Lifetime Value: The Customer Success Channel Free Intermediate

What to do when your champion LEAVES! | The Customer Success Hotline #1

Two working CS leaders talking through the first 48 hours, including what to say in the note to the incoming contact and what not to ask for yet. It is the tone of the outreach that decides this, and tone is easier to hear than to read.

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The question it answers

  1. My champion at a big account just left. What do I do?

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