Article
Decagon, Sierra and the Race to Build Customer Support Agents
Upstarts Media · upstartsmedia.com
The competitive dynamics of the hottest vertical, told through two rivals.
The question it answers
Read with it
- The episode that defined the category thesis; 300 potential billion-dollar companies. ycombinator.com Video Vertical AI Agents Could Be 10X Bigger Than SaaS Y Combinator Lightcone (Garry Tan, Jared Friedman, Harj Taggar, Diana Hu)
- The earlier YC talk with the playbook for picking your vertical. ycombinator.com Video Why Vertical LLM Agents Are The New $1 Billion SaaS Opportunities Y Combinator
- A VC's operating manual for going from wedge to platform in a vertical. bvp.com Guide Building Vertical AI: An early stage playbook for founders Bessemer Venture Partners
- Market sizing: services are 10x the software market, and agents tap them. bvp.com Article The State of AI 2025 Bessemer Venture Partners
- The macro argument for why agents expand rather than shrink the market. a16z.com Article Good news: AI Will Eat Application Software a16z
- Where a16z partners saw agent openings across industries. a16z.com Article Big Ideas in Tech for 2025 a16z
eChai Partner Brands
The partnership →
