Podcast

How AI Agents Are Transforming Customer Support, with Decagon's Jesse Zhang

No Priors · open.spotify.com

What support agents can genuinely resolve today, from the founder building them.

Listen on Spotify ↗

It answers 2 questions

  1. Why can AI now handle most support tickets, and should it?
  2. What real tasks are founders delegating to agents today?

Read with it

  1. The most concrete founder account of agents doing revenue work, with real numbers. lennysnewsletter.com Podcast We replaced our sales team with 20 AI agents | Jason Lemkin Lenny's Podcast (Jason Lemkin)
  2. A 15-person company running on agents across writing, code, support and consulting. lennysnewsletter.com Podcast The AI-native startup: 5 products, 7-figure revenue, 100% AI-written code | Dan Shipper Lenny's Podcast (Dan Shipper)
  3. What actually happens to the work after you automate everything: more judgment, not less. every.to Article After Automation Dan Shipper (Every)
  4. The counterintuitive follow-up: full agent adoption grew the team instead of shrinking it. every.to Podcast We automated everything with AI and tripled our headcount Every
  5. A holding-company CEO's unfiltered list of what he actually delegates to AI. podcastnotes.org Podcast I run a $180M+ company, here's how I use AI daily | Andrew Wilkinson My First Million (Andrew Wilkinson)
  6. A bootstrapped founder's framework for deciding which tasks to hand an agent first. forbes.com Article What AI Agents Can Teach Busy Leaders About Delegation Aytekin Tank (Jotform founder)
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