Article

Showing the Work of Agents in UI

Luke Wroblewski · lukew.com

When to reveal the AI's reasoning and when it just adds noise.

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The question it answers

  1. How do I design AI features people trust (chat vs buttons, streaming, showing the work)?

Read with it

  1. 23 battle-tested design patterns for human-AI products, used by a quarter million builders. pair.withgoogle.com Guide People + AI Guidebook Google PAIR
  2. A living pattern library (templates, modes, references, workflows) with real product examples. shapeof.ai Guide The Shape of AI: UX Patterns for Artificial Intelligence Design Emily Campbell (The Shape of AI)
  3. How users start, steer, and stop AI that works on their behalf, from a design veteran. lukew.com Article Agent Management Interface Patterns Luke Wroblewski
  4. Evidence-based case for embedded AI over chat, including GitHub Copilot's 96% same-day adoption. uxmatters.com Article First-Session Trust in AI Products: Why Code Editors Onboard Better Than Chatbots UXmatters
  5. Concrete trust numbers: confidence signals lift reliance 63%, consistency another 47%. parallelhq.com Article Designing AI Chatbots: UX Principles for User Trust Parallel
  6. How Anthropic's own design team works when the material being designed is a model. lennysnewsletter.com Podcast The design process is dead. Here's what's replacing it. | Jenny Wen Lenny's Podcast with Jenny Wen (Claude design lead)
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