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Doist runs a 100+ person team across every time zone with 80-90% of communication written, and this piece is their playbook stated plainly. It hands you the two norms your answer calls for: a concrete response-time rule (they expect replies within 24 hours, not 24 seconds) and a clear meeting-vs-thread decision (live only for sensitive feedback, brainstorming with real unknowns, and crises; everything else is written). It even scripts how to decline unnecessary meetings and how to judge people on output instead of how fast they answer Slack.
Asynchronous Communication: The Real Reason Why Remote Workers Are More Productive
From Doist / Twist by Doist 18 min read
- Set an explicit response window (Doist uses 24 hours) so nobody feels they must watch notifications, which is what lets a person in another city work without waiting on you.
- Judge output, not responsiveness: measuring people by reply speed quietly rebuilds the always-on culture you are trying to kill.
- Use the Direct Responsible Individual model so written decisions have one clear owner and threads resolve instead of drifting.
