▶️ Video
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Free
Intermediate
Why we picked it If the book is too much right now, this talk gives you Norman himself explaining the same principles with live examples and stories. He walks through why people blame themselves for badly designed things, and what designers owe users instead. A good hour to spend before your next big product decision.
The Design of Everyday Things: 25 years later (BayCHI talk)
On Don Norman (YouTube) by Don Norman ~1 hr
- People blame themselves for failures that are really design failures
- Feedback and clear signifiers prevent most user confusion
- Designing for how people actually behave beats designing for how you wish they did
