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Intercom (Inside Intercom)

2 resources from Intercom (Inside Intercom) we point founders to, and the questions each answers.

🎧 Podcast
✓ Link checked Free Intermediate

Why we picked it Campbell has pricing data on thousands of companies, and his core message is that willingness to pay is something you can discover by asking, not guessing. He explains the handful of questions that reveal what a customer will really pay, so your first price is grounded instead of invented. Listen when you want the research behind the advice to charge.

Patrick Campbell on the Art and Science of Pricing

On Intercom (Inside Intercom) by Patrick Campbell

  • Willingness to pay is a number you can research, not intuit.
  • Four price perception questions reveal a real, usable price range.
  • Value, not cost, sets the ceiling on what you can charge.
Open intercom.com
🎧 Podcast
✓ Link checked Free Intermediate

Why we picked it A tighter conversation on the same method, good if you want the JTBD idea in under an hour. Moesta stresses that the biggest single move you can make is talking to someone who just bought and someone who just quit. A practical reframe for what to listen for when you keep those weekly calls going.

Bob Moesta on Unpacking Customer Motivations with Jobs to be Done

On Intercom (Inside Intercom) by Bob Moesta

  • Talk to both new buyers and recent quitters to see the full picture
  • Motivation lives in the story of the switch, not in demographics
  • Ask what job the person hired your product to do
Open intercom.com
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