2 resources from Intercom (Inside Intercom) we point founders to, and the questions each answers.
🎧 Podcast
✓ Link checkedFreeIntermediate
Why we picked it
Campbell has pricing data on thousands of companies, and his core message is that willingness to pay is something you can discover by asking, not guessing. He explains the handful of questions that reveal what a customer will really pay, so your first price is grounded instead of invented. Listen when you want the research behind the advice to charge.
Why we picked it
A tighter conversation on the same method, good if you want the JTBD idea in under an hour. Moesta stresses that the biggest single move you can make is talking to someone who just bought and someone who just quit. A practical reframe for what to listen for when you keep those weekly calls going.