📖 Book
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Beginner
Kate Kiefer Lee shaped Mailchimp's famous voice, and this book teaches you to write clear, human interface and product copy and to adjust tone when a user is stressed or confused. It covers interface flows and building a simple style guide you can actually keep. Good for a founder who wants their whole product to sound like one calm person.
Nicely Said: Writing for the Web with Style and Purpose
From nicelysaid.co by Nicole Fenton and Kate Kiefer Lee ~272 pages
- Clarity beats cleverness, especially in error moments
- Set a light style guide so labels stay consistent as you grow
- Adjust tone to the reader's state, not your brand mood
