Everything from

Rosenfeld Media

2 resources from Rosenfeld Media we point founders to, and the questions each answers.

📖 Book
Paid Intermediate

Why we picked it The reference book on interview craft itself: how to build rapport, ask follow ups, and manage your own bias in the room. Portigal is direct that interviewing is a learned skill and that your instinct to fill silence or confirm your hunch is the enemy. Read it when you want to get genuinely good at the mechanics, not just the question list.

Interviewing Users: How to Uncover Compelling Insights (2nd Edition)

From Rosenfeld Media by Steve Portigal 248 pages

  • Interviewing is a skill you practise, not a natural talent
  • Follow curiosity and emotion, do not chase your own thesis
  • Your body language and reactions leak the answer you want
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📖 Book
Paid Intermediate

Why we picked it Young's method pushes you past what people say they do and toward the reasoning underneath it, the guiding thoughts and feelings a checkbox on a survey can never capture. This is a deeper, slower read than the Mom Test, useful once you are past your first few conversations and want to organize what you are hearing into real patterns. It is a rare research book that treats listening itself as the skill worth practicing.

Mental Models: Aligning Design Strategy with Human Behavior

From Rosenfeld Media by Indi Young

  • Listen for the reasoning behind an action, not just the action itself.
  • Group what you hear by underlying purpose, not by who said it or which feature they mentioned.
  • A single well run listening session teaches you more than a wide net of shallow ones.
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