📖 Book
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Paid
Intermediate
Before automation tools existed, Carpenter dug his answering-service business out of chaos by seeing it as a set of documented systems. It is the deepest version of your answer's closing point: name an owner and write down what triggers what. Read it to build the habit of documenting processes, which is what makes any later automation survivable.
Work the System: The Simple Mechanics of Making More and Working Less
From Sam Carpenter by Sam Carpenter Book
- Most problems come from broken processes, not from people
- Documenting each process is what makes it improvable and repeatable
- Systems thinking scales your ops without you touching every task
