🛠️ Tool
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Freemium
Beginner
Most churned users will never reply to your email or hop on a call, so your best shot is a one-line reason captured right where they hit cancel. This is a ready-made cancellation survey you can embed on your site or link at checkout for free, with unlimited responses on the free plan. It gets you a rough why from the silent majority, which is exactly the group your interviews will always miss.
Subscription Cancellation Survey Template
From tally.so by Tally Set up in under 10 minutes
- Free to publish and embed with unlimited submissions, so cost is not a reason to skip capturing cancel reasons.
- Ships with sensible defaults (reason, a one-to-five experience rating, and an open improvement box) you can edit in minutes.
- Embeds inline or as a popup on your own cancel flow, so you catch the reason at the moment of leaving, not days later.
