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Understand your customers

Understanding the problem (JTBD)

People hire products to do a job, find the job.

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How is JTBD different from features, personas, or user needs? Personas describe who; JTBD describes the progress they're trying to make and the struggle that pushes them to switch. Features are your answer; th... Intermediate 2 resources → How do I actually uncover the job my customers are hiring my product for? Interview people who recently switched to or bought something in your space and reconstruct the timeline: what triggered the search, what they used... Intermediate 3 resources → Who are my real competitors once I think in jobs to be done? Anything the customer currently 'hires' to get the same job done, including a spreadsheet, a WhatsApp group, a competitor, or doing nothing at all.... Intermediate 3 resources → Customers say they want feature X, but is that the job or just a solution they've imagined? Almost always it's a solution they've imagined, and building it verbatim is how founders ship features nobody uses. The job hides one layer beneath... Intermediate 3 resources → How do I know if the job I'm solving is a painkiller people will pay for or just a vitamin they'd like? Watch for what they're already doing about it: a painkiller job has people spending money, cobbling together workarounds, or losing sleep, while a ... Intermediate 3 resources →
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