Video

Customer Discovery: Who Do You Interview

Justin Wilcox Free Beginner

This one is squarely about the recruiting half of your problem: who actually belongs on your interview list. It gives you a concrete way to think about widening past your inner circle so the harshest, most useful signal is not diluted by people who already like you.

  • Define the specific behavior or situation that qualifies someone to interview, not just proximity to you
  • Warm intros from one good interview are more valuable than a long list of friends
  • A stranger who fits your criteria beats a friend who does not

The question it answers

  1. How do I get honest answers when the person I'm interviewing is a friend or someone in my network?

Read with it

  1. The single best thing ever written on customer conversations. It teaches you to ask about the customer's life and past... momtestbook.com Book · ~130 pages The Mom Test Rob Fitzpatrick
  2. A short, practical field guide to customer discovery: who to talk to, how to find them, and how many. Pairs perfectly with The... talkingtohumans.com Book · ~80 pages (free PDF available) Talking to Humans Giff Constable
  3. The permission slip to recruit users by hand, do things manually, and deliver 'insanely great' experiences to your first few... paulgraham.com Essay · ~15 min read Do Things That Don't Scale Paul Graham
  4. Video · ~25 min How to Talk to Users Eric Migicovsky
  5. Video · ~20 min How to do customer interviews? | Rob Fitzpatrick, author of "The Mom Test" Rob Fitzpatrick
  6. The cleanest distillation of the one framework that turns a customer chat into a relationship instead of a survey. The three... Sachin Rekhi's Blog Article · 10 min read A Primer on Talking to Customers From Rob Fitzpatrick's The Mom Test Sachin Rekhi
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