Article · Policy page

Prohibited and restricted content (Maps user-generated content policy)

Google · support.google.com Free Beginner

The policy Google judges reviews against: fake engagement, conflicts of interest such as competitors or former staff, off-topic content, harassment and more.

  • Match your report to a named category in this policy.
  • A review from a competitor or ex-employee is a conflict of interest and can be removed.

It answers 2 questions

  1. How do I get more Google reviews for my business?
  2. How do I get a fake or unfair Google review removed?

Read with it

  1. Google's guidance on asking for reviews and replying to them, including how to answer a negative review without making it worse. support.google.com Article · Help page Tips to get more reviews and write better replies Google
  2. How to read, reply to, edit and share reviews from your profile, and what happens after you reply. support.google.com Article · Help page Manage customer reviews (Google Business Profile Help) Google
  3. Google's own guidance on what decides where a business shows in local results: a complete, verified profile, accurate hours and... support.google.com Article · 5 min Tips to improve your local ranking on Google Google
  4. Google's page on generating a review link or QR code from your profile, with where to use it: receipts, thank-you emails, the... support.google.com Article · Help page Create a Google link or QR code to request reviews Google
  5. The official route to flag a review, track it in the Reviews Management Tool and make a one-time appeal if Google finds no... support.google.com Article · Help page Report inappropriate reviews on your Business Profile Google
  6. Google's page for businesses hit by a wave of fake negative reviews with a demand for payment to stop. support.google.com Article · Help page Report negative review extortion scams on your Business Profile Google
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