Template

The Customer Forces Canvas (Updated)

Ash Maurya · LeanStack Free Intermediate

A free one page canvas built specifically to map what someone was doing before your product, their old solution or workaround, what pushed them to look for something new, and what they actually did about it. Fill it in after every discovery conversation and the pattern of push, pull, and existing workaround becomes visible across many interviews at once. It is the most direct tool here for turning what have they already tried into something you track systematically.

  • Map the old solution or workaround your prospect was using before they considered you.
  • Distinguish the push, the problem, from the pull, your proposed fix, in every interview.
  • Fill one out per interview and patterns across prospects become visible fast.

The question it answers

  1. How do I tell the difference between a nice-to-have problem and one people will actually change their behavior to fix?

Read with it

  1. The single best thing ever written on customer conversations. It teaches you to ask about the customer's life and past... momtestbook.com Book · ~130 pages The Mom Test Rob Fitzpatrick
  2. The definitive essay on where good ideas come from: notice problems you personally have, don't force it. Use it as the lens for... paulgraham.com Essay · ~20 min read How to Get Startup Ideas Paul Graham
  3. The book that gave the world 'MVP', 'build-measure-learn', and 'validated learning'. It reframes a startup as a series of... theleanstartup.com Book · ~330 pages The Lean Startup Eric Ries
  4. A short, practical field guide to customer discovery: who to talk to, how to find them, and how many. Pairs perfectly with The... talkingtohumans.com Book · ~80 pages (free PDF available) Talking to Humans Giff Constable
  5. Michael Seibel's crisp framing of holding the problem and customer tightly while holding the solution loosely, the mindset that... Y Combinator Startup Library Video · ~15 min How to Plan an MVP Michael Seibel
  6. Video · ~20 min How To Talk To Users | Startup School Gustaf Alstromer
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