Essay

The Iterative-Hypothesis Customer Development Method

Jason Cohen · A Smart Bear Free Intermediate

Cohen has run this exact process since before he sold his first company, and he is unusually candid about the mechanics: write your hypothesis down before the call so you cannot rewrite your memory of it afterward, then keep interviewing until the surprises stop. That last part is close to the prediction test in our short answer, stated as a stopping rule you can actually use. He also explains why asking would you buy this fails, every time.

  • Write your hypothesis down before each interview, so you cannot unconsciously revise it later.
  • Keep interviewing until you stop being surprised, that is your signal to stop.
  • Never ask would you buy this, ask about their current workflow and what they already pay for.

The question it answers

  1. Should I do customer interviews live over a call, or is survey data good enough at the start?

Read with it

  1. The single best thing ever written on customer conversations. It teaches you to ask about the customer's life and past... momtestbook.com Book · ~130 pages The Mom Test Rob Fitzpatrick
  2. A short, practical field guide to customer discovery: who to talk to, how to find them, and how many. Pairs perfectly with The... talkingtohumans.com Book · ~80 pages (free PDF available) Talking to Humans Giff Constable
  3. The permission slip to recruit users by hand, do things manually, and deliver 'insanely great' experiences to your first few... paulgraham.com Essay · ~15 min read Do Things That Don't Scale Paul Graham
  4. The standard modern playbook for keeping discovery continuous so roadmap decisions stay grounded in real customer input, not... Product Talk Book · ~240 pages Continuous Discovery Habits Teresa Torres
  5. Video · ~20 min How To Talk To Users | Startup School Gustaf Alstromer
  6. Video · About 3 minutes Steve Blank: Want Your Startup to Succeed? Get Out of the Building Steve Blank (Inc. Magazine)
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