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Baymard Institute

1 resource from Baymard Institute we point founders to, and the questions each answers.

📊 Report
✓ Link checked Free Intermediate

The most rigorous, primary aggregation of checkout abandonment research that exists (49 studies), useful for a founder deciding whether the leak is really the offer or the checkout itself.

Cart Abandonment Rate Statistics

From Baymard Institute by Baymard Institute

  • Average cart abandonment sits around 70% across a meta-analysis of decades of studies
  • Unexpected extra costs (shipping, taxes, fees) is the single largest reason shoppers abandon at checkout
  • Forced account creation and a checkout that feels too long or complicated each account for roughly a quarter of abandonment
  • Baymard estimates tens of billions in recoverable revenue purely from fixing checkout UX, separate from ad or creative changes
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