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Why we picked it Gives real, aggregated ecommerce benchmark numbers rather than made-up 'best practice' targets, the most useful sanity check for whether your team's response times are actually competitive.
Customer Service Benchmarks: What Ecommerce Brands Actually Achieve
From Gorgias Blog by Gorgias
- Response-time and resolution benchmarks differ meaningfully by ecommerce category
- Benchmarks are drawn from real aggregated ecommerce support data, not theory
- Useful as a recurring quarterly check, not a one-time read
