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Why we picked it MoEngage is a Bangalore-founded engagement platform used by Flipkart, Domino's and hundreds of Indian D2C brands, and this report gives real India-specific churn and retention numbers instead of generic global benchmarks.
E-commerce Retention Benchmarks India
From moengage.com by MoEngage
- Indian e-commerce apps see over 60% uninstall within the first week if onboarding/retention isn't engineered well.
- A large share of churn happens in the first 24 hours, the earliest touchpoints matter disproportionately.
- Retention compounds: transaction frequency and retention rate move together, not independently.